Introduction

 

Welcome to Exo-Solutions. Your privacy is critically important to us. This privacy policy document describes in detail the types of personal information that is collected and recorded by Exo-Solutions and how we use it.

 

Information We Collect

 

 Personal Information

When you visit our website, register, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or use certain other site features, we may collect the following personal information:

1. Name

2. Email address

3. Mailing address

4. Phone number

5. Company name

6. Any other information you provide to us

 

Log Files

Like many other websites, Exo-Solutions makes use of log files. These files log visitors when they visit websites. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information.

 

How We Use Your Information

 

We use the information we collect in various ways, including to:

1. Provide, operate, and maintain our website

2. Improve, personalize, and expand our website

3. Understand and analyze how you use our website

4. Develop new products, services, features, and functionality

5. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

6. Process your transactions and manage your orders

7. Send you emails

8. Find and prevent fraud

9. Comply with legal obligations

 

Sharing Your Information

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

 

Cookies and Web Beacons

 

Exo-Solutions uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.

 

 Third-Party Privacy Policies

 

Links to Other Websites

Our website may contain links to third-party websites for your convenience and information. Please be aware that ExoSolutions is not responsible for the privacy practices or the content of those third-party sites. When you click on such links, you will be directed to the third-party website. We strongly encourage you to review the privacy policies of any site you visit before providing any personal information. ExoSolutions does not endorse or make any representations about third-party websites, and the inclusion of links to other websites does not imply any endorsement of the material on those websites or any association with their operators.

 

Advertising Partners

ExoSolutions may partner with third-party advertising networks and exchanges to display advertisements on our website. These advertising partners may use cookies, web beacons, or similar technologies to collect information about your activities on our website and other websites to provide you with targeted advertising based on your browsing activities and interests. The information collected by these advertising partners may include your IP address, browser type, operating system, web pages visited, time spent on pages, links clicked, and other similar information.

 

Please note that ExoSolutions does not control these third-party technologies or the information they collect, and our privacy policy does not apply to them. We encourage you to review the privacy policies of our advertising partners to understand their practices and how they handle your information. If you have any concerns about the use of your information by third-party advertisers, you can often manage your preferences through your web browser settings or by visiting the advertising partner's privacy policy page.

 

By using our website, you acknowledge and agree that ExoSolutions is not responsible for the collection, use, and disclosure of your information by third-party websites and advertising partners.

 

 

 Security of Your Information

 

At ExoSolutions, we prioritize the security of your personal information. We implement a variety of security measures to ensure the protection of your data, both during transmission and once it is received. Here are some of the steps we take to safeguard your information:

 

 Measures Taken to Protect Data

 

1. Encryption: We use industry-standard encryption protocols to protect sensitive information transmitted online. This ensures that any data you provide through our website is encrypted and secure.

 

2. Secure Access Controls: Access to personal information is restricted to authorized personnel only. We utilize role-based access controls and require strong authentication methods to prevent unauthorized access.

 

3. Firewalls and Intrusion Detection Systems: Our systems are protected by advanced firewalls and intrusion detection systems that monitor and block unauthorized access attempts.

 

4. Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses in our systems and processes.

 

5. Data Minimization: We collect only the necessary information required to provide our services and retain it only for as long as necessary to fulfill the purposes for which it was collected.

 

6. Physical Security: Our data centers and office facilities are equipped with physical security measures, including access controls, surveillance, and alarm systems, to protect against unauthorized physical access.

 

7. Employee Training: Our employees receive regular training on data protection and privacy best practices to ensure they understand and comply with our security policies and procedures.

 

8. Data Anonymization and Pseudonymization: Where possible, we anonymize or pseudonymize personal data to reduce the risk of identification in the event of a data breach.

 

 User Responsibility for Security

 

While we take significant measures to protect your information, security is a shared responsibility. Here are some steps you can take to help protect your personal information:

 

1. Use Strong Passwords: Choose strong, unique passwords for your accounts and change them regularly. Avoid using easily guessable passwords and do not share your passwords with others.

 

2. Enable Two-Factor Authentication: Where available, enable two-factor authentication (2FA) for an additional layer of security on your accounts.

 

3. Keep Software Updated: Ensure that your operating system, web browsers, and any security software are kept up to date with the latest security patches and updates.

 

4. Be Cautious with Phishing Attempts: Be wary of unsolicited emails, messages, or phone calls asking for personal information. Verify the authenticity of the sender before providing any sensitive information.

 

5. Log Out from Shared Devices: Always log out from your accounts when using shared or public devices to prevent unauthorized access.

 

6. Monitor Account Activity: Regularly review your account activity for any suspicious or unauthorized actions. Report any anomalies to us immediately.

 

By working together, we can help ensure the security and privacy of your personal information. If you have any questions or concerns about our security practices, please contact us at info@exos.co.tz.

 

 

 

Your Data Protection Rights

 

1. Right to access: You have the right to request access to the personal data we hold about you.

2. Right to rectification: You can request that any inaccurate or incomplete data we hold about you be corrected or completed.

3. Right to erasure: You can request that we delete or remove your personal data when there is no compelling reason for us to continue processing it.

4. Right to restrict processing: You have the right to request the restriction or suppression of your personal data.

5. Right to data portability: You can obtain and reuse your personal data for your own purposes across different services.

6. Right to object: You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).

7. Rights related to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

 

Here is the privacy statement clause you requested for Exosolusions website:

 

Children’s Information

Exosolusions is committed to protecting the privacy of children. Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take steps to delete such information.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

1. Email: info@exos.co.tz

2. Address: P.O.Box7870, Mavuno House, Azikiwe Street, Dar es salaam, Tanzania.

3. Phone: +255 737627807

 

Legal Basis for Processing Personal Data (for GDPR compliance)

The legal basis for processing personal data under the General Data Protection Regulation (GDPR) depends on the personal data and the context in which we collect it. We may process personal data because:

1. You have given us consent to do so.

2. The processing is necessary for the performance of a contract with you.

3. The processing is necessary for compliance with a legal obligation.

4. The processing is necessary for the purposes of our legitimate interests or those of a third party.

 

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

 

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

 

User Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Opt-Out Options

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in any email we send. Please note that we may still send you transactional or administrative messages related to your account or transactions with us.

 

Dispute Resolution

If you have any complaints regarding our compliance with this Privacy Policy, please contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy.

 

User Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.